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Privacy Policy |
This privacy policy was last modified on June 2, 2008.
RepairPal, Inc. ("Company," "we," or "us") knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by RepairPal when you use RepairPal.com and related services (the “Service”), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
User-Provided Information: You provide us information about yourself and your vehicle(s), such as your name and e-mail address, the make, model, year, mileage and repair history of your vehicle(s), when you register with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
Cookies Information: When you visit RepairPal.com, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and lets RepairPal help you log in faster and enhance your navigation through the site. A cookie does not collect personal information about you. RepairPal uses both session cookies and persistent cookies.
A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent.
However, some features of the Service may not function properly if the ability to accept cookies is disabled.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you register with or view our site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Clear Gifs Information: When you use the Service, we may employ clear gifs (a.k.a. Web Beacons) which are used to track the online usage patterns of our users anonymously. No personally identifiable information from your RepairPal account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients.
The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make RepairPal better for our users.
How We Use Your Information
We use the personal information you submit to operate, maintain, and provide to you the features and functionality of the Service.
Any personal information or content that you voluntarily disclose for posting to the Service (for instance, in Projects or other User Content you post) becomes available to the public. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
By providing RepairPal your email address you consent to our using the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You may opt out or change the frequency of many Service-related communications by going to the account management section of RepairPal.com. We may also use your email address to send you other messages, including changes to features of the Service and special offers. If you do not want to receive such email messages, you may opt out by sending an email message to team@repairpal.com with the word "No email" in the subject field. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.
RepairPal offers you the ability to send a page to an email address. This information is used only once to send the email; it is not retained.
RepairPal may use certain information about you and/or your User Content without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing advertisements and promotions.
RepairPal reserves the right, but has no obligation, to monitor the User Content you post on the site. RepairPal has the right to remove any such information or material for any reason or no reason, including without limitation, if in its sole opinion, such information or material violates, or may violate, any applicable law or our Terms of Use Agreement or to protect or defend its rights or property or those of any third party. RepairPal also reserves the right to remove information upon the request of any third party.
We use cookies, clear gifs, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) monitor the effectiveness of our service; (d) monitor aggregate metrics such as total number of visitors and traffic; (e) diagnose or fix technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and (f) help you efficiently access your information after you sign in.
How We Share Your Information
Personally Identifiable Information: RepairPal will not rent or sell your personally identifiable information to others. RepairPal may share your personally identifiable information with third parties solely for the purpose of providing services to you. If we do this, such third parties' use of your information will be bound by this Privacy Policy. We may store personal information in locations outside the direct control of RepairPal (for instance, on servers or databases co-located with hosting providers).
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution. In any such transfer of information, your user information would remain subject to this Privacy Policy.
Except as otherwise described in this privacy statement, RepairPal will not disclose personal information to any third party unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our site; and (c) to exercise or protect the rights, property, or personal safety of RepairPal, our users or others.
Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain RepairPal services.
RepairPal allows other companies, called third-party ad servers or ad networks, to serve advertisements on the RepairPal site. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on RepairPal. They automatically receive your IP address when this happens. They may also use other technologies (such as cookies, JavaScript, or Web
Beacons) to measure the effectiveness of their advertisements and to personalize the advertising content.
RepairPal does not provide any personally identifiable information to these third-party ad servers or ad networks without your consent. However, please note that if an advertiser asks RepairPal to show an advertisement to a certain audience and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach.
You should consult the respective privacy policies of these third-party ad servers or ad networks. The RepairPal privacy policy does not apply to, and we cannot control the activities of, such advertisers.
How We Protect Your Information
RepairPal uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to RepairPal and you do so at your own risk. Once we receive your transmission of information, RepairPal makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from RepairPal, at all times.
Compromise of Personal Information
In the event that personal information is compromised as a result of a breach of security, RepairPal will promptly notify those persons whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through RepairPal, in which case RepairPal may not be able to provide certain services to you. You may update or correct your account information and email preferences at any time by logging in to your account. You can review and correct the information about you that RepairPal keeps on file by contacting us directly at team@repairpal.com.
If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
Children's Privacy
Protecting the privacy of young children is especially important. For that reason, RepairPal does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on RepairPal. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at team@repairpal.com.
Links to Other Web Sites
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Please remember that when you use a link to go from our Web site to another Web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other Web site, including those that have a link on our Web site, is subject to that Web site's own rules and policies. Please read over those rules and policies before proceeding.
Notification Procedures
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website page, as determined by RepairPal in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.
RepairPal is a licensee of the TRUSTe Web Privacy Seal Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site [www.repairpal.com]. Because this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact David Esser at team@repairpal.com. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php TRUSTe will then serve as a liaison with us to resolve your concerns.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this Web site, please contact us at team@repairpal.com.
RepairPal
5900 Hollis Street
Suite G
Emeryville, CA 94608
